Does your medical or dental practice maintain the highest standard possible when it comes to customer service? Does your hospital staff treat patients better than your competition does?
After our clients complete our GOLD STAR CUSTOMER SERVICE Program, they answer with a resounding “YES!” And, they are confident that their patients will
remain their patients for a very long time!
Our unique system will train, develop and motivate your staff in the following customer service skills:
FRONT DESK TRAINING
– Telephone skills that retain patients
- Productive office flow
- Effective front desk collections
- Efficient scheduling
- How to maintain the right attitude
- Professional image
- Handling difficult situations
INTERNAL CUSTOMER SERVICE
- Leadership Development (for physicians, PAs and NPs and office managers)
- How to build an effective and productive team
- The secrets of time management
Additional GOLD STAR CUSTOMER SERVICE Programs include:
MYSTERY SHOPPING
From initial phone call through an office visit experience, you will gain an objective, patient's perspective of your front desk staff as well as the effectiveness of your office flow. You'll receive a detailed report of observations with recommendations for improvements.
BEHAVIORAL-STYLE TRAINING
This fun and insightful workshop is incredibly effective and will set your staff apart from your competitors! Your staff will learn to identify the behavioral styles of your patients and will become “experts” in delivering GOLD STAR CUSTOMER SERVICE.
This proven training is a must for team building and improving internal communications.
PHYSICIAN MEETINGS AND RETREATS
A condensed, but effective version of the GOLD STAR CUSTOMER SERVICE program is an essential addition to any physician meeting. This format can also include presentation of results from Mystery Shopping.
Call Debbe Childress at 800.635.4040 or email us to learn more about making your practice or healthcare organization the best it can be. We look forward to hearing from you.
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Rate Your Customer Service Program
Roadmap to Success: Writing a Marketing Plan for Your Practice
View Debbe Childress' bio page
WHAT OUR CLIENTS HAVE TO SAY...
“Debbe’s GOLD STAR CUSTOMER SERVICE program was worth every penny!”
Beverly Huff
Premier Orthopedics, Nashville TN
“Debbe’s focus on customer service, patient flow and office operations has transformed this practice.”
Tony Hyott
St Elizabeth Healthcare, Edgewood KY
“Debbe is all about customer service – to get your patients looking forward to coming to their doctor’s appointment!”
Sherry Jernigan
Waycross Internal Medicine, Waycross GA |
