It is no secret that it takes more money, effort and time to develop new patients than it takes to keep your current ones. Unfortunately, most practices do not take the time to develop and implement a customer service program.

That’s where DoctorsManagement can help.

We can evaluate your practice through our MYSTERY SHOPPING PROGRAM, where we actually become a “patient” who anonymously visits your practice. Then you will receive a report on these areas of your customer service:

•Appointment Setting
•Telephone Skills
•Attitude
•Office Flow
•Professional Image
•Check-in / Check-out

If your staff should need a “refresher course” in any of these areas, we will come to your office and conduct training sessions at your convenience.

Other areas of customer service training available are DiSC Behavioral Style training, Team Building, Leading a Multigenerational Workforce and Handling Difficult Situations.

Patient Satisfaction Surveys
Want to know how your patients think you are doing? Let us conduct a patient satisfaction survey for you and find out! Call 1-800-635-4040 or e-mail dchildress@drsmgmt.com.

Debbe Childress Garrett, MBA, has assisted hundreds of medical practices in marketing and practice development. View her bio and to read what other practices are saying about DoctorsManagement’s marketing services.