TABLE OF CONTENTS

Subject                                                                                 Section

Forward/Certification Information

Quality Assessment Plan _______________________________1

General Laboratory Systems____________________________ 2

            Confidentiality                           Communications

            Specimen Integrity                    Personnel Competency

            Complaint Investigation            Proficiency Testing

            Personnel Job Descriptions

Preanalytic Systems___________________________________3

            Test Requisition

            Specimen Submission, Handling, and Referral

Analytic Systems______________________________________4

    Procedure Manual

           Test Systems, Equipment, Instruments, Reagents,

                    Materials, and Supplies

            Establishment and Verification of Performance Specifications

            Maintenance and Function Checks           

            Calibration / Calibration Verification

            Comparison of Test Results            

            Corrective Actions

            Test Records

Quality Control________________________________________5

Postanalytic Systems__________________________________6

           Test Report     

           Normal Values       

           Panic Values    

           Incident Report

Quality Monitoring_____________________________________7

Monitoring Records ___________________________________8

Master Forms________________________________________9

Checklists__________________________________________10

            Inspection Checklist                       

            Personnel File Checklist