Customer Service and Front Desk Training

Does your medical or dental practice maintain the highest standard possible when it comes to customer service? Does your hospital staff treat patients better than your competition does?

After our clients complete our Practice Loyalty Development training program, they answer with a resounding “YES!” And, they are confident that their patients will remain their patients for a very long time!

Our unique system will train, develop and motivate your staff in the following customer service skills:

Front Desk Training
  • Telephone skills that retain patients
  • Productive office flow
  • Effective front desk collections
  • Efficient scheduling
  • How to maintain the right attitude
  • Professional image
  • Handling difficult situations
Internal Customer Service
  • Leadership Development (for physicians, PAs and NPs and office managers)
  • How to build an effective and productive team
  • The secrets of time management
Mystery Shopping

From an initial phone call through an office visit experience, you will gain an objective, patient’s perspective of your front desk staff as well as the effectiveness of your office flow. You’ll receive a detailed report of observations with recommendations for improvements.

Behavioral-Style Training – C.A.R.E. Performance System

Built specifically for the healthcare industry, the C.A.R.E. Performance System is an insightful workshop that is incredibly effective. It will set your staff apart from your competitors and your staff will learn to identify the behavioral styles of your patients. They will also learn to work more effectively with each other to create an ideal work environment.

This proven training is a must for team building and improving internal communications.

Contact us to learn more about increasing patient retention and improving employee morale in your practice with the Patient Loyalty Development program. We look forward to hearing from you!